Fees and charges
- Companies may charge their customers fees to recover the costs that they incur in providing number portability. Ask the new company whether it charges any number portability fees and whether those fees can be waived.
- Companies may not refuse to port a number because a consumer has not paid for porting.
- Once you request service from a new company, your old company can't refuse to port your number, even if you owe money for an outstanding balance or termination fee; however, you are still obligated to pay any unpaid balances or fees, if applicable.
Having worked for a telecommunications company previously, I know that whenever we got a request from another company to port a number to them, we were not allowed to refuse. I think the rep you spoke to was misinformed.
I would contact your new carrier and have them submit the request through their processes. Verizon should receive the request and will have to comply.