Re: Verizon's Physical Damage Fee Policy; Scam??
disappointedcustomera

Your not following the whole story. Verizon employee number 1 offered $200 credit and stated local store would have to pay $99 or all $299 for me to get the full credit. I went to local store and they said no it is Verizon's fault. Next call, Verizon employee #2 said she would honor that offer and give me the $200 credit......then put me on hold for 10 minutes to process, then came back & told me that upon further review she would only give me $100.......you cant do that and change after giving the customer the $200 credit. That is shoddy business. May not be legal........might unfortunately have to let a judge decide in small claims.

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