How do I file a complaint against a Verizon Wireless store?

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How do I file a complaint against a Verizon Wireless store?  When I purchased my iphone 6 back in September I was told some false information about an account credit I would be eligible for if I joined the edge plan.  Based on the info provided I went with the edge plan and now that I waited the allotted time I was told it would take for my credit to show up in my account I have been told that I was never eligible for this promotion.  Needless to say I am VERY upset as I went with the edge option due to this promotion.  I have been a Verizon customer for 15 years which I would say makes me pretty loyal but right now I am very upset and angry and am considering another carrier.  I would like to file a complaint against the store since I was told there was no way to reconcile my problem and I pretty much have to just deal with it.  Please let me know how I can go about filing a complaint.  Gracias.

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Re: How do I file a complaint against a Verizon Wireless store?

Líder Sénior

This might get you started.

http://www.verizonwireless.com/support/pdf/Notice_of_Dispute.pdf