Verizon Poor Customer Service - Refusal to Address Own Error
SL25
Newbie

Verizon has been poor in addressing an incident they created.  They are charging me for a phone which I did not receive.  I provided them a mailing address and they inputted an incorrect address and are refusing to refund me my money and respond to me.  I have written their Correspondence Team and have yet to receive a call or written reply after three letters.  In speaking with their customer service via phone, they are unable to approve a refund since they say it is out of their power.  Their lack of communication in this matter shows their poor customer service and lack of taking responsibility for their own mistakes by charging customers for phones they mailed erroneously while holding the customer responsible.  Perhaps someone could point me in a direction where I would be able to actually speak with someone who could solve my issue?

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