My story with Verizon has different details but the same frustration. My ordeal started in October and we cannot

get it resolved. I have called corporate twice. There are so many people involved in trying to work out a problem they

created they aren't even saying the same thing amongst themselves. What I have discovered the hard way is they really don't care about their customers. We have been more then happy with the service itself but the customer service as I said on a post earlier, a nightmare. I wish I had advice as what you should do next but honestly I am asking myself the same question. I am a victim to their incompetence and lack of concern to respond and take action. I fear that is where you are also.