CMVuyovich,

I can understand the need to have a working phone, espeically with a family on the go. I totally get that. I am surprised to hear that you are thinking of leaving us after 8-9 years. What caused the overage? Did someone's usage change? We can look into this for sure though. Please provide us with some additional details. We would love to continue to have you for the next 8-9 years. Keep in mind, while other carriers may offer a less expensive plan, you'll want to be sure to read all the fine print. I know some carriers offer "unlimited" features while on their network, which is minimal compared to ours, and then would charge more for "roaming" fees. I would love to be able to assist further.

ErinW_VZW
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