I'd consider the competition. ATT / SPRINT has been throwing an offer out

to buy off competitors contracts to go with them. That or half your bill.

Wait till you see an offer like that & jump ship. If a company has no

loyalty to you after 15 years (& none do when it comes down to it, any

"loyalty" discounts is on accessories with ridiculously high prices to get

it almost normal price anyway) then why have loyalty to them?

Verizon has never been good with figuring shit out. The bill needs a

translator to understand. Even when calling billing they always need to

get a supervisor. & edge is just another way they can screw it up. My big

reason to change was I was on Boost with a crap phone, crap data & crap

reception. My mom had a plan that was out of contract I was planning to

get her out off with a pay as you go option on. Before I could her phone

died & she upgraded while I was out of town. Locked in for another 2. So

she's stuck. I decided to get the promo of $150 to port my # over, plus

another promo of $50 for getting the Note4 on edge.

Then I upgraded my brothers phone to holiday bundle with the lg g3 with lg

g pad 8.3 tablet. Free for both. Brother phone, mom tablet. All for just 1

upgrade fee of $30 because I bought accessories & they took off the other

activation fee. We're on for 2 years. Unless they tick me off.

& the can't find the return item : they played that 2 years ago. I tried a

windows phone when they 1st came out. Complete crap. Returned it with the 2

weeks grace period. Then we got a bill, 2 months in a row for that line. No

phone to even use it, all returned & canceled. Saving grace was the

paperwork when I returned it. Still took 2 months & a lot of phone calls to

fix it.

My mother has been with them for 15 years as well. Picked her cell phone #

stutus. She's just a number. It is what it is. Look out for yourself

because they won't & document everything. Keep receipts.