What is upsetting is that this is an evident issue and it clearly is the phone but yet I am still expected to pay the $400 overage bill and I will most likely be over this month too now. I was told that "Verizon just provides the service". Really? I am paying you for the phone so I would think Verizon should support it's products too. Am I wrong? I bought the phone from Verizon and it is obviously faulty so now I pay the consequences.