Re: when will mobile data work? phone shows in 4g coverage, but says i'm offline, no mobile data.
vzw_customer_support
Customer Service Rep

Thank you for providing this information rufus1969. We will definitely work to get the bottom of this issue for you so that you can begin to use your phone without the headache. At this point I don't want to put you through the headache of another reset but I would like to have you power up the device in safe mode. This will allow us to see if the issue is being caused by an application of some kind. Try these steps http://vz.to/1v4YUDa and then try accessing the internet to see if the situation improves. Keep us posted on the outcome.


CandiceH_VZW
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