My husband and I have been with Verizon for 6 years and never had any problems. We even brought over our parents on a family plan. However, a few months ago we went to our local store to discuss upgrades for our 4 lines. We decided to go to the edge plans and we're told by 2 separate salespeople on 2 different days that if we kept our old phones we'd only be charged $15/mo for line access. We decided to go with this option temporarily as we were waiting for some of the new phones coming out. Then, to our surprise, we get the bills and are being charged 40/mo instead of the twice quoted 15. When we contacted customer service about this, we were told by 2 reps our only option was to return our equipment and go elsewhere.
Is this really our only option? I have been happy with Verizon for many years and have always recommended them to friends and family. I am terribly disappointed in how this has been handled especially since we are not at fault and even double checked our information before signing up. I'm hopeful we can find a better resolution and that I don't have return all my phones and go elsewhere.