A premium retailer cannot use the codes for VZW promotions. When the iPhone $200 trade in promotion was valid (9-12-14 through 10-15-14) you had to process your trade on VZW's trade website and then mail your old phone back when you got the new one. Maybe call your local corporate store and see if they can redeem the code referenced in your post. Or visit the local corporate store and see if they can help you rectify the situation. All in all the promotion was from VZW directly and it didn't matter where the phone was order from.