I took advantage of the verizon edge max right when it was offered last year and I recently edged up to the iphone6 - once I received the phone I sent back my iphone5c (in complete working condition, no scratches or cracked screen) shortly after I sent it back I received an email stating verizon had received the phone and they will credit my account for the remaining balance due for the iphone5c. that email was received over a month ago, but I still have an outstanding balance for the price of the iphone5c. I asked customer service about it and they said it could take up to two billing cycles in order for the credit to be processed. CS also asked if the returned phone worked and was not broken and then said it would be a good idea to pay the remaining balance in order to avoid a disconnection in service. It seems a little strange it could take 60 days in order for a credit to reflect on a billing statement. why would I pay that remaining amount? why would anyone send back a broken phone? if they don't credit my account I am going to ask for the phone back and give it to my wife because it works.