Looking through the forum Verizon's business practices of persistently lying to it's customers and altering or deleting customer notes and information for their benefit is definitely a wide spread problem.  Due to their horrible business practices and customer services I will be sharing my story with everyone I know and everyone I can touch through social media.  Monday I will be filing a complaint with the BBB and consumer watch advocates.  The only way to get power back as a consumer is if enough of us speak out against this awful company and make our voices heard in a meaningful way.