I'm happy to put your concerns at rest! The website is set to only allow current plans that are advertised. Any Loyalty plans are exclusive to particular customer and not available to everyone - therefore, they are not advertised. You can absolutely place that same order with our Sales Professionals at 1-888-924-1792 or in a Direct Store location http://bit.ly/3SdsA to keep your same plan. It just can't be done via self-serve options.
Follow us on Twitter @VZWSupport