I would like to point out a few things:
1. The tone of your response does not convey anything like customer
care – if that was your intention.
2. 1. Asurion WILL NOT ISSUE A NEW PHONE IF THEIR REPLACEMENT IS
DEFECTIVE UNLESS IT HAS BEEN SEEN BY VZ PERSONNEL FOR TROUBLE SHOOTING.
3. 2. You seem to have missed the point at which the VZ store folks
dropped the ball – not “logging in” my trouble shooting visit triggering
the domino effect in which it took about an hour to get Asurion to agree to
send me a new phone.
4. 3. The VZ contact Asurion brought in made no attempt to resolve
the apparent problem.
5. 4. While Asurion apparently is the only game in town (and, no, I
would not like to see the “service” outsourced abroad, their apparent
business plan makes it feasible for the business to be conducted here in
the US. I would think, at a profit. I see no reason why VZ could not make
use of their business plan and carry out this service for their customers –
doing so in a seamless, customer-focused manner.
Sorry – your arguments have no merit and you need to learn more about how
this faulty system you have works.
"Surely the day will come when color means nothing more than skin tone,
when religion is seen uniquely as a way to speak one's soul; when birth
places have the weight of a throw of the dice and all men are born free,
when understanding breeds love and brotherhood.”
—Josephine Baker (1906-1975), performer