All could have been done over the internet.
You don't have to have your phone verified by Verizon wireless.
You call the 800 number for asurian explain the refurbished phone they sent is non functional. And you want another device sent to replace the one they sent.
You see Asurian like Verizon operating for the manufacturer will swap out your device for a refurbished junker that probably had more issues than the one you sent back.
Since Verizon and the manufacturer do not cover breakage, loss or theft they do not warrant the device.
Asurian covers all that. With a sliding deductible.
But it is better than shelling out $500-$800 for a new one.