Hello,

I recently had a replacement phone sent to me. I promptly returned my phone to a USPS (why not FedEx?) drop-off center.  It's been three working days and I can not locate the phone using the tracking number provided.  I'm extremely worried that the USPS has lost the parcel.  I do not want to be charged the ridiculous fee when I in fact did as told on the return instructions.  I can't control the USPS's incompetence. I've even gone as far as asking if I can have access to their CCTV security footage if necessary. 

What else can I do? Verizon chose an incompetent carrier; not me. I should not have to pay if in fact the parcel was lost.