Is that your specific address? And when you select voice and messaging you must click refresh map. This color shows LTE coverage.

I am not trying to disagree with you. However, you asked a question and it was answered many times over. If you're not getting reception outside, VZW may send a rep to your location. I am not sure how that works. They certainly will not guarantee your coverage inside and they will not let you out of you contract fee free because of little coverage inside of a structure. If you want to switch then your options are to wait our contract out or pay the fee. It's really that simple.