New SIM card did not help. Can't try anything outside cause this is a desktop. Updates said I am up to date. suppose to get a disc for the vl600 but still have no tracking number. When and if I get the disc I can delete the vl600 vzacess program and put it in again. If this does not work then I will be looking to cancel my broadband  and whatever phones that I have which. Are no longer under contract