Re: Filing a Complaint - Failure to Honor Promises

Asistencia al cliente

Hello Cubateca, it is our commitment to provide a top notch customer experience. I'm sorry to hear about the circumstances surrounding the order that was not processed. Prices and promotions are subject to change periodically. You may find a future promotion to your liking. Stay tuned for future news & announcements here: We can also further investigate the issue and provide feedback to our upper leadership for the reps who did not call back as promised. You can send us a direct message here: We appreciate your continued patience.

VZW Support
Follow us on twitter @VZWSupport