Inert76,

Thank you for reaching out to us. I am very sorry to hear that you had trouble with the trade in of your phone. We certainly always want you to have an enjoyable experience with us. For all matters of the trade in value, that would be handled directly through the Trade in team who can be reached at 877-247-3846. I am sure that they can explain and clarify any issues and help as best they can.

Thank you,

TonyG_VZW
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