Hello saranolin1!

I'm so very sorry to learn of your experience when ordering a new device. It should be a great time, so I can definitely understand your frustration when it comes to the orders being cancelled by the Fraud Department. Were you ever given a reason as to why they kept getting kicked back by this team?
When it comes to this type of situation, I don't have the information that the Fraud Team would have, in order to help you. I would recommend calling this team back and asking to speak with a supervisor. If four orders have been cancelled by this team, I'm sure that a supervisor can find a reason and a resolution for you.

ChristinaB_VZW
VZW Support
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