Re: fraud department?
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You know what I love Richardbarb is the automated responses from Verizon. The empathy 101 classes they give their employees are horrible!! I am in the same boat you are. My identity was stolen and an account opened in my name back in OCTOBER. Its been almost five months and I can't seem to get any response/update from the fraud department. and guess what? the collection notice came in the mail today, for an account that's not even mine!!! get a clue fraud department, a quick phone call updating to your stressed out customers would do wonders!