I never knew there was a forum here on the website.  I wish I would have investigated a little more about the Verizon Recycling Program!  As a  loyal customer with Verizon for over 10 years, I never had any issues with them until now.  I recently traded my iphone4 16gb appraised at $100.00 for the rebate Verizon was offering.  My iphone4 spent its entire life in an enclosed DEFENDER OTTERBOX case and was in excellent condition.  What do I get for it, $18.00!!!!  Are you kidding me?!?!?!?!?!?!?