mswift,

We want your experience with us to be nothing less than wonderful; I'm sorry to hear you've had problems so far. Our chat department is always here to help but chats are addressed in the order customers request service; if you tried during business hrs (6am-11pm) and no one was available, the chat volume was high. No to worry though, I'm here to help. What's going on with your account?

AdaS_VZW
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