I have been battling poor customer service and what I believe is actual fraud on the part of their sales people and you are correct, they absolutely do NOT care about long term customers. The time and money I have spent trying to get what I have been promised is disgusting and I cannot wait until we can be completely done with this company. I just went online to add my son as an authorized user and it said I needed to call. I call and keep getting hung up on. I tried live chat and no one ever came online to do so. They weren't always like this and it's sad to see the change in service. I was not aware that Sprint had that offer so thanks for the info because that may be the way to go.