Re: Why is 611 disconnecting all calls after ~ 30 minutes? Happened to me three times tonight, twice while in mid-conversation with representatives. Horrendous new practice, totally frustrating.

Community Manager
Community Manager

LongtimeCustomerNYC, I do apologize that you have been having this kind of treatment with agents over the phone. This is by no means how we run a business. We can always take this into a Direct message. I did request to follow you, if you can please accept my request and then request to follow me. Once we are following each other you would be able to send me a direct message http://vz.to/1fbIKzK . I hope to hear from you soon.

KevinR_VZW

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