I've had this happen on occasion when talking to Customer Reps, through our home line not *611 did you give the Reps your Call back No,  far as I know your not required to do that..  but it helps if you get disconnected..  just for the asking how was the conversation between you and the Rep..

Reps that are on the Forum and see this may want to know..  So they can assist on this accordingly.. to add there may have been issues with there phones in the call center you called.. I always ask what call center I'm talking too.. and Rep..