Let me try again.

Has anyone ever successfully been able to notify Verizon that some of their network routers are having issues in certain geographic locations. I am seeing this with one of my recent website creations. I did a trace route and WinMTR and detected the offending routers. Using whois I got the sub-contractor's tech phone number and called to inform them of the issue and they told me that they could only take such information from Verizon Wireless. How can a person relay this information to Verizon Wireless. I have tried every way I can think of to obtain some contact information. On the rare occasion I have actually gotten to speak to a live person at Verizon they simply inform me that its not their area and have no idea on how to pass the information forward. Unbelievable!!! Any suggestions would be appreciated.