Hi Someoneyoudontknow,

I have spoken to Customer Service about this issue on four separate occasions. The representatives are always very nice, but the refund never happens. The last time, the representative said that she processed everything and that I would be getting the 134.65 refund to my credit card by January 10.

I wonder if Verizon has Customer Service representatives who monitor these threads and help customers who are not getting what they need?