Sorry to hear about all of this. It seems to me that it would be easier to go to a store to buy your phones. That way you'd be guaranteed to get the promotional price and would walk out with your phone activated. If it is too far to drive to a VZW store, you can always get your phones at Best Buy, Sam's Club, Target, Radio Shack and even Walmart. I guess I am also most confused about why you'd accept the new phone and stay for another 2 years if you're so dissatisfied. You could easily refuse the package and the phone would be sent back thus not renewing your contract and you'd be free to leave at any time.

Hope it works out for you.