Call tech support, they're the ones that would send a rep to check coverage. If the entire area is having issues or if it's lenient toward one spot of the neighborhood, they'll push a ticket. Otherwise they may recommend a network extender which essentially mimics your outdoor coverage and brings it inside, which will likely not be of much help to you 😕
See that they put a ticket in for you and get the reference number, just in case. That way you'll always have a sure way to track it (through them), even if it somehow gets closed.
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