also, by the way, I could see an answer for the other posting. The answer was

We definitely want to clear up this confusion; I know it's important for your girlfrien to receive an accurate bill and that is certainly a top priority of ours as well. There are many factors we need to review that are impacting this disconnect and the overall fees. Please have her contact us directly so we can review her account and clarify all the charges.

However, the posting is locked, and I cannot answer. She is already out of the country, so I paid for all the charges. You can contact me if needed. Also, to clarify, the billing with Verizon Wireless was perfect. Simply, the retail store "Stay Connected Verizon Wireless" demands something insane. I just wanted some actions from Verizon Wireless as a company that authorized the retail store "Stay Connected Verizon Wireless" to deal with Verizon products.