Re: Process for exchanging device.
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There's no "exchange". The process is that you can return a newly purchased device within the 14 day return period. You will have to pay the $35 restocking fee. Then you can purchase a different device on your line if you wish.
You can do it over the phone. When you call, select option 4 and say "agent".
Or you can go to a Verizon corporate store.