Thanks for the additional information ampoinse! I have checked my resources for your ZIP code area and I found some information indicating that this a variable coverage area. This means that service is impacted for factors outside of our control and service may be spotty in some areas and more challenging indoors. While there nothing we can do for outdoor service in this area we have a device that has greatly improved indoor service for others in your area. If you experience indoor service issues please consider the Network Extender as it may greatly improve your wireless experience while indoors. http://vz.to/1jMR0HT

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport