Nobody calls back

I think it is absurd that Verizon boasts about great customer service.  I have made 7 calls for the same issue and all 7 ended with them wanting to call me back.  I have zero calls back.  Two of these people were "supervisors".  The online chat is horrible and it's been unavailable anyway.  They do not offer any email addresses.  What is the deal?  I pay too much to you every month to be treated like this. 

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