flutterfly8497 thanks for helping us support CBW03 with information regarding the the Upgrade Fee. Information regarding the upgrade fee is provided on the equipment purchase receipt and your new two Customer Agreement. Additoinally, it is billed up front at our corporate stores. However, did you purchase your device from an authorized dealer agent? If so, then the upgrade fee will reflect on your next bill.

The fee covers the costs associated with the device upgrade, including transferring contacts and data, offering wireless workshops, online device tutorials and support information. I hope this information is helpful to you and apologize for any inconvenience or confusion this matter may have caused you.

LasinaH_VZW
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