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Hey there family5,
I appreciate your continued support over the past seven years and you're 100% correct there is no reason that you should have been treated the way you were. I will submit feedback over to the store location so that corrective action can be taken. All of your experiences with us should be positive and I want to make sure that is what happens from here going forward.
I am sorry to hear about the issues that you had with the Motorla Droid. In these cases, we normally don't offer early upgrades, but I understand that is what the store offered you and I would like to investgate this further.
Can you please follow me and dm me your mobile number? I would like to reach out to you to get the complete story of what happened so I can submit the proper feedback and see what I can do to restore your faith in Verizon Wireless. No one should be treated like this and I want to make sure that it never happens again.
KathyH_VZW
Please follow us on twitter @VZWSupport