While after hours and hours on the phone they did respond in a positive way. However, a charge for a hotspot was hidden in a sub account and they charged it off after 3 years of unattendance. I spend roughly 2 to 3 k a year and have for 15 years...the sub-account was recently discovered when I wanted to pare down my expensive service. They could not reduce my costs until it was paid or recovered. However, they didnt have a problem increasing my service costs without it ever coming to anyones attention. Neither myself or any of the retail managers knew of the sub accounts existence.

And of course, they blame the accounts delinquency on me. I paid them 20 times over but the dollars were never allocated to the proper accounts payable...

A dilema they insist on ruining my credit over...and there seems to be no appeal to resolve this dilema...

Overall, Verizon for such a giant organization is fair in most cases....all you have to do is talk to 34 people and spend 5 hours being transferred all over the country until you get a person empowered to make a decision...and trust  me, there is usually only one....your guess is as good as mine as to whom that might be in the adventure...