I just dont get it. Then what are all the extra fees and taxes for? I dont want nor need a workshop. And I paid 200.00 for a Droid 4 that had to be returned twice and they want to give me 44.00 for trade in. Then you go to the store you have to sign in,they are up your ass with that stupid handeld thing, watch for your name on the ticker. Sheesh stop that crap get back to regular customer service. There are 10 employees walking around the store. They have a greeter and then you still have to talk to the handheld guy. 200.00 to drop them  take my 30.00 upgrade fee off that fee. My original contract says nothing about upgrade fees..