Re: IDEA - $30 Upgrade Fee Resolution
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Hi Broadwaytool,
I understand your concerns regarding a charge for a phone you have returned. I would like to review your account and get to the bottom of this issues. Please follo me (AntonioC_VZW) and send us a direct message including your wireless number and account verification (same you verify when you call us), and I'll review your account for accuracy.
AntonioC_VZW
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