Elector - It's always a choice...obviously, but the initial post was not about choice, but about what seems right and fair to customers who have been loyal and now feel as if their loyalty means nothing...which it doesn't... and that's why my choice is not to upgrade my phone with Verizon. People like to feel appreciated and giving a little something back to your customers is a gesture that shows that.

For those of you who think the upgrade fee is fine, why bother posting at all. You have what you want. Pay it.

To budone...again you miss the point and bringing something up in conversation, doesn't make it the point of the conversation.

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