I have had an issue that has dragged on for weeks. I was escalated up to supervisors. Finally I was escalated up to Frank with a title of AD (not sure what that title means) However, I had to wait 24-48 hours for Frank, the AD, to call. The first 48 hours passed. I called back to 1-800 hell and was escalated up to a supervisor.  She looked at the issue. She seemed quite amazed that Frank did not follow up, as that can cause a corrective action. This supervisor filled out a form (I wish I could remember the exact name, but something along the lines of an action form) She said this form creates a very huge sense of urgency within VZW, and I may get a call immediately from Frank, the AD. But the promised response time was again 24-48 hours.  At the time of this post, I am 2-3 of hours away from my second 48 hour wait time, and no follow up. Can anyone help me navigate this 1-800 hell. How do I get the follow  up that I have been promised?