ln42664,

Thank you for reaching out to us. I am sorry to hear that you are having issues with your device and wi-fi. We certainly want your device to work properly at all times. I noticed that you said that the device should connect to wi-fi when you are home. You will need to make sure that your home wi-fi is set to auto-connect. Also when you are at home check and see if the device has the wi-fi signal on and not the 3G signal when using it. If you notice that it is the 3G signal; first make sure that the wi-fi is turned on and if so then restart phone to make sure it connects properly. Keep us updated on this situation because we do not want you to risk overages when you are trying to stay within your allottment.


Tony_VZW
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