Re: How to file a customer service complaint?
vzw_customer_support
Customer Service Rep

Hi Skad8erateher,

I apologize for any misinformation provided regarding your upgrade options to keep your current calling plan. If you still need assistance processing your upgrade at full price to keep your current plan unchanged, please follow me and send me a direct message including your wireless phone number and account verification (same you verify when you call us).

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport