I need feedback as to how should I proceed. I had to find a new carrier due to Sprint having some major tower issues. I did my research to find that Verizon supposedly has the best coverage. Which important being that my husband is a truck driver. I went to the Verizon site and a chat window opened. I expressed to the rep that I needed a new carrier and why. I told her that cost was very important to me and asked what plans were available. she quoted me a price that was different from the price on the screen and said that the difference would be reflected when I registered my phone. I asked several times if the quote was accurate and she stated that it was and further stated that I could use the chat as  proof of the terms. She walked me through the entire process which took some time cause I wanted to make sure that everything was as she stated. So I printed a copy of the chat and once the phones arrived in the mail I activated and called to get the price that I was quoted online to find out that they will not honor the quote. Now my husband is on the road with no phone and I'm here waiting for someone from upper management to call me so that I can see how to proceed. thus far I have spoke with 3 reps, all saying that there is nothing that they can do but change my plan to lesser minutes and would cause me to pay overage fees or to try and find another company which has already been stressful. What should I do? I spoke with my attorney and he said that if I have it in writing, and I do, that I have a case. I'm looking for contact information for the corporate to express my dissatisfaction to them as well. This has been a painful transition and we are just starting. I was with sprint for 11 years which shows that I do not jump from one carrier to the next. I feel like I have been hustled.....