Just got off the Chat session with Verizon. They said it was hardware issues and my whole town (Huntington) is down. No idea how long it would be out, but they were working on it. I asked about credit on my billing for the loss of service, said it would be determined after the problem was repaired and it would be automatic (ie: you do not get to contest the credit amount). I also stressed that I cannot determine the loss of revenue from the loss of service, no real answer to that. Very frustrating since this has been ongoing for two weeks, now.