How can I validate what the local Verizon rep stated to me.  Asked how much to terminate my contract early, I have 5 months remaining on a smart phone and have 2 other phones still under contract, price to early terminate was $160.  The proceeded to say I wanted to early terminate and request a new upgrade for a discounted phone and was told the Verizon prohibits this for a 6 month period and the upgrade freeze is on all phones.  I have read and re-read the early termination contract and see no mention of any freezes.  And besides, how could they do that if I met the requirements for early termination, I paid for my phone.  Any ideas how to get this resolved?