Hello Kokechi,

Thank you for sharing your wireless concern with us. We know how important to stay connected while on the go. Rest assured as we will do everything we can to get this taken care of. May I ask what make and model device does you daughter have? Also, what zip code are you in? Have you tried the steps that Ann154 suggested? Thanks Ann154. If you can update us with the status of the issue so we can help.

Thank you...

ArnettH_VZW
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