F4hybrid, allow me to clear this up. In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
  • 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
  • No suspensions due to non-payment.
  • 12 consecutive months of timely, uninterrupted service.
  • No payments returned from bank
Account balance current (no more than 30 days past due).
  • No related account delinquent or written off requiring payment.

If the account remains active after one year of service, the security deposit will be automatically refunded with in 1 - 2 billing cycles.

SammuelP_VZW
VZW Support

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